Get Support
When something breaks, your whole day can stall. We'll get you moving again. Email or call us, and a technician who knows your setup will pick it up.
When we're here
- Helpdesk hours
- 8am to 5pm, Monday to Friday, excluding public holidays.
- After hours
- Call 09 222 0220. We may bill after-hours work at our after-hours rate, unless your agreement says otherwise.
- Monitoring
- Our monitoring platform watches your managed systems day and night. It raises alerts automatically.
- Staffed help
- A technician answers during helpdesk hours. If something's urgent outside those hours, phone us.
- Escalation
- If we haven't handled your request the way we should, contact your Account Manager.
How quickly we respond, and when we come onsite, depends on how many people are affected. You'll find the targets in our Managed Services Terms. Reach us by email, a ticket or the phone so those service levels apply.
What to tell us
A few details save a round of questions.
- Your name, your company and the best number to reach you
- What you were trying to do, and what happened instead
- Any error message, or a screenshot if you can
- Who or what is affected: just you, a few people, or everyone
- Whether work has stopped
Not a customer yet?
You might be after IT, internet or phone services instead of help with a current setup. If so, head to our Contact page or book a free IT Health Check. We'd be glad to hear from you.