IT Support for Your Teams in Australia
Your Sydney team shouldn't get second-rate IT just because they work across the Tasman. With Mint, they don't.
They call the same helpdesk as your Kiwi staff and use the same phones and texting. They also talk to people who already know your setup.
- Sydney and Melbourneteams we support today
- One helpdeskfor both sides of the Tasman
- AU/NZ callingunlimited calling add-on
- +61 numberssupported by MintTXT
One provider on both sides of the Tasman
Two countries often means two IT suppliers. That's two helpdesks and two sets of passwords to chase. When something breaks, you get two companies pointing at each other while your staff sit and wait.
That's where we come in. We look after your Australian staff as part of the same service as your New Zealand team. It's the same helpdesk and the same people, so nobody has to explain your business from scratch.
What we support in Sydney and Melbourne
Helpdesk and remote support
Your Australian staff contact the same helpdesk as everyone else. We fix most problems remotely, from computers and Microsoft 365 to accounts and security.
Phones and calling
MintPhone runs over the internet, so your team can take calls wherever they're working. Add unlimited AU/NZ calling and it covers calls between your New Zealand and Australian offices.
Text messaging
MintTXT works with Australian mobile numbers on the +61 country code. You can text customers in Auckland and Melbourne from one workspace.
Cloud hosting
Some systems need to sit close to the people using them. We host in Australian data centres as well as Auckland, so your Sydney team isn't waiting on a connection across the ditch.
How it works
We support your Australian teams from here, remotely, as part of your New Zealand service.
- Where: remote support for the Sydney and Melbourne teams of New Zealand businesses
- When: 8am to 5pm Australian Standard/Daylight time, Monday to Friday.
- Onsite: We work closely with great local IT companies to provide you the same onsite support that your NZ team receives.
After-hours rates can apply on Australian public holidays, as set out in our Managed Services Terms. Got people in New Zealand too? See IT support across New Zealand.
Services in this area
Australia IT Support FAQs
Do you support businesses based only in Australia?
Talk to us first. We focus on New Zealand businesses that also have teams in Australia, including Sydney and Melbourne. If you're based only in Australia, we'll tell you honestly whether we're the right fit.
What do you support in Sydney and Melbourne?
The same things we support in New Zealand. Your Australian staff get our helpdesk and remote support for computers, Microsoft 365, accounts and security. If you use MintPhone or MintTXT, we look after those too.
Can someone visit our Australian office?
Yes, we work closely with local IT companies to provide you the same onsite support that your NZ team receives.
What are your helpdesk hours?
8am to 5pm Australian Standard (or daylight time, depending on the time of year), Monday to Friday, excluding public holidays. Work outside those hours, or on Australian public holidays, may be charged at after-hours rates unless your agreement says otherwise.
Can my Australian team call our New Zealand office?
Yes. MintPhone runs over the internet, and the unlimited AU/NZ calling add-on covers calls between New Zealand and Australia.
Can you send texts to Australian numbers?
Yes. MintTXT supports Australian numbers on the +61 country code. We handle other international destinations on a best-effort basis.
Have a team in Australia?
Tell us where your offices are and what your people use. We'll explain how support would work for each one, in plain English. If one helpdesk for both sides of the Tasman sounds simpler than what you've got now, let's talk.