IT Support Across New Zealand
Your IT, internet and phones, looked after by one team, wherever your business is. We fix most problems remotely in minutes. When a job needs hands, we get someone to your door.
Outside Auckland and worried you'll end up at the bottom of someone's list? That's where we come in. Mint supports businesses from Whangārei to Invercargill. Our own technicians cover Auckland, trusted local contractors handle onsite work everywhere else.
- Since 2010Auckland-based
- Anywhere in NZremote support
- Auckland wideour own technicians onsite
- Sydney and Melbournefor NZ businesses with Australian teams
Most fixes don't need a road trip
A password locks out. Outlook stops syncing. A new starter needs a laptop on Monday. None of that needs someone in your building.
When you call us, a technician who knows your setup connects to your computer and sorts it while you get on with your day. It works the same in Wellington or Wānaka as it does on the North Shore. Your distance from our office doesn't change how fast we pick up.
Some jobs do need hands. Think a new office fit-out, a network fault or a switch that's given up. In Auckland, one of our own technicians comes out. Everywhere else, we send a local contractor we trust. Either way, you still deal with one team. You call Mint, and we own the fix.
How support works, wherever you are
Your location changes who turns up at the door. It doesn't change who answers the phone.
Remote support, anywhere in New Zealand
Helpdesk, monitoring, Microsoft 365 and security all run the same no matter where your team sits. We watch your computers 24/7 and fix most issues without anyone getting in a car.
Our own technicians, Auckland wide
From the North Shore to South Auckland, our technicians head out from our Birkenhead office and workshop. Installs, network faults and new starters are all covered.
Local contractors for onsite work elsewhere
In Christchurch, Wellington and the rest of the country, we have relationships with local contractors who work to our standards. We brief them on your setup, so you don't have to start from scratch. Ask us how it works for your town. - ###
Where we work
We're based in Birkenhead, Auckland, and we support businesses, schools and organisations right across Aotearoa.
- Auckland and the North Shore: our own technicians, onsite and remote. See IT support in Auckland and IT support on the North Shore.
- Christchurch and Wellington: remote support from us, with local contractors for onsite visits.
- The rest of New Zealand: mostly remote, with a local contractor when a job needs hands.
- Sydney and Melbourne: support for the Australian teams of New Zealand businesses. See IT support in Australia.
What Auckland customers say
Our phones went down on a Monday at 11am and the existing provider couldn't fix it. Mint had them back up and running that afternoon, and were in for the next 2 days tidying up our computing.
Our previous provider couldn't fix our issues. Files weren't saving, internet was slow and the cloud migration hadn't worked. Mint solved these issues for us within 2 weeks of coming onboard.
Services in this area
New Zealand IT Support FAQs
Do you support businesses outside Auckland?
Yes. We're based in Auckland, but managed IT, Microsoft 365, security and helpdesk support all work remotely anywhere in New Zealand. When something needs someone onsite, we arrange it for you.
Do you have staff in Christchurch and Wellington?
We use local contractors there for onsite visits. Your day-to-day support still comes from our team, remotely, so you always talk to people who know your setup.
Can someone visit my office outside Auckland?
Yes. When a job needs hands, we arrange a local contractor in your area. Ask us how that works for your location and plan, and how long a visit usually takes to arrange.
How fast will you respond if I'm not in Auckland?
Remote support is just as quick wherever you are, because we connect to your computer from Birkenhead. Onsite visits are generally the same day we book them.
Can I get Mint internet and phones outside Auckland?
Yes. Business fibre is available on fibre networks across New Zealand, and our cloud phones work anywhere with an internet connection. Use the address checker on our business internet page to see what's available at your place.
What does IT support cost?
Managed IT starts from $79 + GST per user per month, with support included from $139 + GST. Want a number for your team? Try the IT cost calculator.
Can you do the free IT Health Check if I'm not in Auckland?
Yes. Depending on your business size, we send someone to visit or run it by video if that's the most efficient way.
Based outside Auckland?
Being a few hours from Birkenhead shouldn't mean second-tier IT. Tell us where your teams are and what you need, and we'll explain exactly how support would work for each location. If one team for all your sites sounds like a relief, let's chat.