Emergency IT and Fieldwork
If your business is currently experiencing an IT emergency and needs assistance right now, or you're a fieldwork company with a need for hands on work in Auckland, give us a call.
Systems down? Provider gone quiet? Call 09 222 0220. Mint steps in fast, even when your usual provider won't pick up, with hands-on help across Auckland when you need it.
Something's broken, or someone needs hands
Most people land here for one of two reasons. Let us know how we can help
Your tech's down and no one's picking up
Your provider's gone quiet or you don't have someone to call. A system's failed. You're locked out, or someone's got in. Call us first on 09 222 0220. We'll stabilise things, find the cause and put you back in control.
Your client's in Auckland. You're not.
You run an IT or fieldwork business outside Auckland, and a client here needs someone onsite. Our own technicians and field engineers handle installs, swaps, cabling and general hands-on work.
Work's stopped. Here's how we get it moving.
Your IT provider's gone quiet
Calls go unanswered. No one knows how your systems are set up. We'll get you working first. Then we'll help you take back your accounts, devices and records.
A computer, server or network has died
A computer won't start. A server's offline. The network's dropped out. We'll find the fault remotely, then fix or replace it onsite.
Your internet or phones are down
Customers can't reach you, and work grinds to a halt. We'll check the line and chase the provider for you. If a temporary connection is faster, we'll set one up. We can have temporary internet to most places in Auckland within the hour.
You think you've been hacked
Odd emails, locked accounts or a ransom note on screen. Don't delete, reset or pay anything yet. Call us first, and we'll help you contain it.
What happens when you call
Ring us
Call 09 222 0220.
We try a remote fix first
Most problems don't need anyone to travel, and that's usually the quickest way back to work. We'll walk you through a few simple checks while we take a look.
We send someone when it needs hands
In Auckland, one of our own technicians comes to you. Everywhere else, we send a trusted field engineer or local contractor.
You get the straight story
We'll tell you what's wrong, what we'll do and what it'll cost. No jargon, no guesswork, and then we get to work on getting you back online.
Need hands on the ground in Auckland?
If you're a fieldwork or non-local IT company, then someone up the motorway or onto a plane for a two-hour job doesn't add up. Let us go for you.
We've been doing fieldwork for the better part of a decade, and have technicians trained in everything from HP Nimble, Dell EMC and many more vendor specific platforms.
We're happy to help with:
- New installs and upgrades, from WiFi access points to switches and cabling
- New offices and sites set up with networks, WiFi and phones
- Computer and device rollouts, swaps and new-starter setups
- Hardware repairs and swaps, backed by our own workshop
- Comms cabinet and rack work
- Any onsite job that can't be done remotely
Our own technicians work across Auckland and the North Shore from our office.
Call us on 09 222 0220 and tell us what needs doing, where and by when. We'll confirm what we can take on and quote it before we start, so there are no surprises for you or your client.
What it costs
Our rates for non-managed customers are below. Depending on what you require, where and when you require it - we may quote you a different rate, however these are our current standard book rates.
These rates are for non-managed customers who require emergency support or fieldwork. If you're looking for Managed IT, see the rates here.
- $189per hour + GSTBusiness hours
- $349per hour + GSTAfter hours
Remote or onsite. Billed in 30 minute increments.
Critical issue, business hours? The first conversation is on us. Call and we will give you basic advice on what to do next, at no charge.
Related services
Emergency IT & Fieldwork FAQs
Our IT provider has stopped responding. Can you help?
Yes, we can. Call us on 09 222 0220 and we'll get moving straight away, even if you've never worked with us before.
We'll take a quick look at what's gone wrong, give you honest advice on the next step, and get hands on the problem if that's what it needs. You don't need an existing relationship with us to get help when you're stuck.
We're locked out of our own admin accounts. What should we do?
Call us right away on 09 222 0220. The longer you're locked out, the more exposed your business is.
We'll help you work out what's happened and get your access back under control. If it's after hours, that same number gets you through to urgent support, not a voicemail.
Can you help if we're not a Mint customer?
Yes, we can. You don't need to be an existing client to call us when something's gone wrong.
Plenty of businesses reach out to us for the first time in a crisis. We'll give you straight advice during business hours, and if the problem needs fixing, we'll quote you our standard rates before we start any paid work.
Is basic advice really free?
Yes, it is. If you're dealing with a critical issue during business hours, we'll give you basic advice at no charge.
That covers things like talking you through what's likely gone wrong and what to do next. Once we move from advice to actually fixing the problem, that work is billed at our standard hourly rates.
Do you offer 24/7 emergency IT support?
Our helpdesk runs 8am to 5pm, Monday to Friday, excluding public holidays. Outside those hours, urgent calls go to 09 222 0220, so a real issue doesn't have to wait until Monday morning.
If your systems go down overnight or over a weekend, call that number. We'll assess what's happening and let you know what we can do and when.
How quickly can someone get onsite?
That depends on where you are. In Auckland and across the North Shore, our own technicians work out of our Birkenhead office, so we're usually the fastest team you'll find.
Outside Auckland, regional onsite response can take a bit longer, as we coordinate the right person to get to you - but often same day. If you need hands on the ground sooner, call us and we'll talk through the fastest option for your situation.
What happens if we're hit by a cyber attack?
Call us straight away on 09 222 0220, even outside business hours. The first few hours after an attack matter, and getting onto it fast limits the damage.
We'll help you understand what's happened, contain the problem, and work out what needs fixing. Basic advice on critical issues during business hours is free. Once we start the actual recovery work, that's billed at our standard hourly rates.
We're an IT company outside Auckland. Can you do onsite work for our clients?
Yes, we can. Our own technicians cover Auckland and the North Shore from our Birkenhead office, and we take on fieldwork for other IT and fieldwork companies whose clients are based here.
If one of your clients needs a technician on site in Auckland, we can be your local hands without you needing to send your own team up.
What onsite jobs do you take on for other IT and fieldwork companies?
We take on a wide range of onsite jobs, from quick diagnostic visits to hardware swaps, cabling, device setups and troubleshooting on site. If your client needs someone physically in front of a screen in Auckland, that's the kind of work we handle.
Larger jobs, like full office fit-outs or multi-site rollouts, get quoted before we start, so you know the cost upfront. Call us with the details and we'll tell you honestly whether it's a fit.
How do you charge for fieldwork?
Fieldwork is billed at $189 + GST per hour during business hours and $349 + GST per hour after hours, in 30-minute increments. Business hours are 8am to 5pm, Monday to Friday, excluding public holidays.
For larger jobs, we'll quote you a price before any work begins, so there are no surprises on the invoice. Smaller, one-off visits are simply billed against the time spent on site.
Something broken right now?
Call us on 09 222 0220 and tell us what is happening. We will start working out the fastest way to get you going again.