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Mint acts as the outsourced IT team for Auckland businesses that need reliable support without employing a full internal IT department.
You didn't start a business to spend your afternoons on hold with tech support. Mint looks after your security, backups and support for one price per user, per month. Licensing, security and backups start at $79 + GST. Remote support is included from $139, and remote plus onsite from $189.
You're an expert at what you do. Whether you're a lawyer giving legal advice, an electrician installing switchboards or a school educating the latest generation of tamariki.
You don't have time to be fixing IT issues, and that's where Mint Managed IT can help. Our team works directly with your team to support them day to day with IT issues that slow them down. Behind the scenes, our monitoring platform watches your devices, patches, backups and Microsoft 365 so many problems are fixed before anyone notices.
We stay on top of your IT so that it continues to support you in what you do best.
When something stops working, call us or log a ticket. We'll sort most issues remotely, so your team can get back to work faster.
For new setups, upgrades, or problems that need hands-on help, our technicians come onsite and get it sorted.
We keep an eye on your devices around the clock and handle patching on schedule, so small issues don't turn into bigger ones.
We manage your Microsoft 365 setup properly: licensing, users, security, SharePoint and Teams, so things stay tidy, secure and easier to support. See Microsoft 365 support.
We put sensible security measures in place: endpoint protection, email security and MFA, and explain what's there and why it matters. See what we recommend.
We back up the systems people rely on and have a plan for when something goes missing, breaks, or needs to be recovered quickly.
New starters get set up properly from day one, and when someone leaves, we remove access promptly to help keep your data secure.
We manage your network and WiFi, keep it up to date, and monitor it properly so your team can stay connected and get on with work.
We help you plan ahead: tracking devices, systems and licensing so your setup keeps pace as your business changes.
When tech stops, work stops. Managed IT is for businesses that rely on their tech every day but don't want to build a full IT team to look after it.
It's usually a good fit if you have:
Small team, big responsibilities? You count too. If you work in finance, medical or another compliance-heavy field, what's at stake matters more than your headcount. Downtime or a data slip can put your clients and your business on the line. We take that seriously, no matter your size.
Not sure where you fit? Ask us. We'll give you an honest answer about whether we're the right match for your business, even if that answer is no.
Most IT providers make you sit through a sales call just to see a number. Not here. Here's what our plans cost, per person, per month. Pick the one that fits, or let us help you figure it out.
Best for: Businesses that want Microsoft 365 and solid security, and only need a hand now and then.
$79
per user per month + GST
Best for: Teams that want help on call without watching the clock, plus someone looking after Microsoft 365.
$139
per user per month + GST
Best for: Businesses that want one team handling all their day-to-day IT. Phones, WiFi, devices, support. All of it.
$189
per user per month + GST
| Feature | The Basics | Managed Lite | Fully Managed |
|---|---|---|---|
| Remote support | From $145 + GST/hr | Unlimited | Unlimited |
| Onsite support | From $145 + GST/hr | From $145 + GST/hr | Unlimited |
| When | Business hours | Business hours | Business hours |
Prices are from Mint's current book pricing for registered businesses. Got 50 or more users? We'll price you on request. Your cost depends on users, devices, security, cloud services, onsite needs and how complex your setup is. Open the calculator for a quick estimate.
| Feature | Break/Fix | Managed IT |
|---|---|---|
| Support model | You call when something needs fixing. | A helpdesk and technicians ready before you need them. |
| Monitoring | Reactive by nature. | Devices watched 24/7, so small issues stay small. |
| Security | Handled when it comes up. | Patched, protected, and reviewed on an ongoing basis. |
| Budgeting | Variable invoices that can be hard to predict. | One flat fee per user, every month. |
| Strategy | Focused on the fix in front of them. | Reviewed regularly, so your tech grows with your business. |
| Incentives | Paid per job, so more work means more income. | We do well when your systems do well. |
| Preventative maintenance | Not typically part of the model. | Built into the service from day one. |
Changing provider can feel like a big job. Here's how we keep it orderly.
We learn what you have: devices, users, suppliers, software, risks.
We securely take over admin access with your outgoing provider or from you.
Computers are brought under management, in batches that suit your team.
Licences, security settings and sharing are checked and tidied.
Your environment is written down so nothing lives in one person's head.
MFA, patching, backups and email protection brought to a consistent standard.
Your team learns how to reach us, and we go live.
We're based in Birkenhead on the North Shore, with contractors supporting teams across New Zealand and Australia.
We've been providing internet and phone services since 2010, so when something goes wrong, you deal with one team that takes responsibility.
We handle common repairs in-house, which means faster fixes and less downtime.
We tell you what's wrong, what needs doing, and what it'll cost.
98.2% of support requests are resolved first time, and we support 200+ customers across New Zealand.
You stay because the service works, not because you're stuck in a contract.
We've been proud residents of Birkenhead on the North Shore since 2010. Our technicians are based out of our office and travel Auckland wide for onsite work.
IT support across Auckland or IT support on the North Shore.
For clients outside of Auckland, we have field engineers, contractors and agreements with other IT companies to ensure that you receive the same great Mint service, no matter where you are.
Our previous provider couldn't fix our issues. Files weren't saving, internet was slow and the cloud migration hadn't worked. Mint solved these issues for us within 2 weeks of coming onboard.
Our phones went down on a Monday at 11am and the existing provider couldn't fix it. Mint had them back up and running that afternoon, and were in for the next 2 days tidying up our computing.
We were spending $8k/month on an in-house IT person who couldn't keep up. Mint costs less and does more. Wish we'd switched sooner.
A managed IT service provider looks after your tech so you don't have to. Instead of waiting for something to break and then scrambling for help, we monitor your systems, patch security gaps, and sort problems before they slow you down. Think of it as having an IT team on staff, minus the overhead of hiring one.
It depends on how much support you need, but here's the shape of it. Our plans start from $79 + GST per user/month for licensing and security, $139 for remote support, and $189 for fully managed IT with both remote and onsite support included. If you're on a lighter plan and need a hand onsite, that's available from $145 + GST per hour. Want a number specific to your business? Our IT cost calculator will get you there in a couple of minutes.
We do. Our technicians are based in Birkenhead and get out to businesses right across Auckland. On our fully managed plan, onsite support is built in. On the lighter plans, it's available on top at $145 + GST per hour, so you're never stuck waiting on a phone call when you need someone in front of your screen. That rate is for Mint managed customers. If you're not on a managed plan, our emergency and fieldwork rates apply instead.
Switching providers sounds like a headache. It doesn't have to be. We run a structured handover that maps your systems, passwords, and setup before we touch a thing, so nothing gets missed and nothing goes dark in the process. Most businesses barely notice the changeover. That's exactly the point.
Every single plan comes with a Microsoft 365 licence built in. No separate purchase, no extra admin on your end. Our higher plans go further, adding Defender for Office 365 Plan 2 for stronger protection against phishing and malicious links. If you want the full rundown, our Microsoft 365 support page covers what's included at each level.
We do, though there can be some additional licensing costs depending on your setup. If your business runs on Gmail, Google Drive, and the rest of the Workspace suite, we'll fold that into your plan and keep it running alongside everything else we manage for you. See Google Workspace support.
It's baked into every plan we offer. That means 24/7 monitoring, regular patching, and advanced protection standing between your business and the people trying to get into it. Our higher-tier plans step things up further with Defender for Office 365 Plan 2. For the full picture, have a look at our cyber security page.
We support Windows and Mac, side by side, no fuss. Plenty of businesses run a mix of both, and we're set up to manage and secure either without treating one as an afterthought.
No lock-in here. Every plan runs month to month, with just one calendar month's notice if you ever decide to move on. We'd rather earn your business every month than trap you in a contract you can't get out of. Read more about why we don't do contracts.
Book a free 45-minute IT Health Check. You'll get practical feedback whether or not you choose Mint.
