IT Support for Property Managers in Auckland
It's 11:40pm on a Saturday. A tenant in Mt Albert has water coming through the kitchen ceiling. They ring your office number, and it rings out to a voicemail nobody will check until Monday. By then, it's a ruined floor, an angry landlord and a one-star review.
For Auckland property management businesses, Mint is the IT, phone and internet team working in the background. We route after-hours maintenance calls to whoever's on call, keep your team's files and apps accessible during inspections, and look after the phones and laptops your property managers carry from one address to the next.
The calls, keys and files that keep property managers up at night
With us, the right person picks up. Your tenants get help, your landlords stay happy and your team stops running work through their personal phones.
The emergency call that rings out
Tenants don't plan their burst pipes. Hot water cylinders fail on public holidays. Smoke alarms chirp at 3am. When the office is shut, a lot of those calls go nowhere.
We set up your office number with MintPhone so after-hours calls go straight to whoever's on call that night. Set a roster, and the phone follows it. If they don't answer, it rolls to the next person. Every voicemail lands in your inbox, so nothing gets lost over the weekend.
Thirty landlords have your personal mobile number
It starts with good intentions. A property manager gives out their own number to be helpful. Two years later, tenants text them on their day off, and when they leave, your landlords' contact goes with them.
There's a better setup. MintPhone puts your business number on each person's mobile through an app. Tenants and landlords see the business number, not a personal one. When someone moves on, their calls and messages stay with you.
The tablet left on a kitchen bench
Your team does a dozen inspections a week. A tablet gets left at a property. A phone slips out of a pocket in a stairwell. On it are photos, tenant names, phone numbers and access to your whole property management system.
Every phone, tablet and laptop we manage is encrypted. Call us and we'll lock and wipe the missing device from here. Your photos and notes are already in the cloud, so your property manager can pick up a spare and keep going.
The lease is in one place, the photos are in another
Leases sit on the office server. Inspection photos live on someone's phone. Maintenance quotes are in a personal email. Finding everything for one property takes half a morning.
We set up Microsoft 365 so every property has one home for its files. Your team can open them at the office, in the car or at the property. You decide who can see what, and you'll know where everything is when a landlord asks.
Tenant information is worth stealing
Property managers hold a lot of personal information. Tenancy applications. Photo ID. Bank details. Previous addresses and references. Scammers know it.
The Privacy Act 2020 sets the rules for how New Zealand businesses collect, store and protect personal information. It also means you have to report serious privacy breaches. The policies are yours to own. We make the tech side easy to get right.
The email asking tenants to pay rent to a "new" account. A scammer gets one staff password and quietly reads your inbox. Then your tenants get a convincing message with fresh bank details. We turn on multi-factor authentication (MFA) for your whole team. It's the extra code your phone asks for when you sign in, so a stolen password alone won't get anyone in.
The property manager who leaves with full access. Without a proper setup, ex-staff can still log in to email and shared files for weeks. We switch off their access the day they finish.
The ransomware attachment. One click on a fake invoice can lock every lease and inspection report you've got. We filter dodgy emails, back up your files and test that we can actually bring them back.
NCSC research found more than half of New Zealand small businesses faced a cyber threat in the last six months. For businesses with 20 to 49 staff, it was three in four. Most of those threats fail against a few well-run basics.
What you can expect when something goes wrong
- Around 15 minutes average response on critical issues
- 98.2% of issues fixed the first time you contact us
- 24/7 monitoring of your devices and systems
- No lock-in contracts. Month-to-month, with one calendar month's notice
- Phones from $13 + GST per user per month. Managed IT from $79 + GST per user per month
Property software we support
We look after the devices, logins and internet your property software runs on, including:
- PropertyMe for residential property management
- Palace for portfolios, trust accounting and tenancies
- Re-Leased for commercial property management
- Xero for accounts and owner payments
- Microsoft 365, including Outlook, Teams, SharePoint and OneDrive
When a problem sits inside the software itself, we'll work with the vendor's support team so you don't have to. Using something else? Tell us. We'll get to know it.
Services that suit property managers
Questions property managers ask us
Can after-hours calls go to whoever's on call that week?
Yes. We set up an on-call roster in MintPhone, and calls follow it automatically. You can change the roster yourself whenever the week's plans change.
Can our team use their own mobiles without giving out their personal numbers?
Yes. The MintPhone app puts your business number on their personal phone. Tenants see the business number when they call or get a call back.
What happens if someone loses a phone or tablet at an inspection?
Call us and we'll lock and wipe it remotely. Because we encrypt managed devices, nobody can read the files on it in the meantime.
Do you support PropertyMe, Palace and Re-Leased?
Yes. We look after the computers, phones, logins and internet these systems run on. If the fault sits with the software, we'll deal with the vendor for you.
Do you come out to our office or our properties?
Yes, across Auckland. We fix most issues remotely in minutes. When something needs hands, our own technicians come to you.
Is this worth it for a small agency?
Often, yes. You pay per user, so a four-person team pays for four people. Our IT cost calculator gives you a price in a couple of minutes.
Are we locked into a contract?
No. Every plan runs month-to-month with one calendar month's notice. Try it across one busy period and see how it feels.
What's covered in the free IT health check?
It's a 45-minute review of your phones, devices, email security, file setup and backups. You'll get a plain-English summary of what's working and what needs fixing.
Sources and further reading
Make sure the next 2am call reaches the right person
Your tenants need someone to answer. Your team needs a weekend that's actually theirs. Let's sort both, starting with a free 45-minute IT health check. Book online or give us a call on 09 222 0220. We're happy to talk it through.