IT Support for Professional Services in Auckland
You bill in six-minute blocks. You've just lost forty minutes of them. A client file bounced back from email, the shared drive won't open from home, and nobody's sure which Dropbox account belongs to the business.
For Auckland professional services firms (accountants, consultants, architects, engineers and agencies), Mint handles the IT, internet and phones. We set up secure file sharing, keep your hybrid team working from anywhere, and charge one predictable monthly price per user. You get a full IT team for less than the cost of hiring one person.
Where your billable hours quietly go
We look after your laptops, Microsoft 365 or Google Workspace, security and phones. When something breaks, you call one number and a real person fixes it.
The client file that's too big to send
A 300-page report. A set of drawings. A year of scanned receipts. Email rejects it, so someone uploads it to a personal file-sharing account and hopes for the best.
We set up SharePoint and OneDrive, or Google Drive, properly. You send clients a secure link instead of an attachment. You choose who can open it and when the link stops working. Everything stays in your firm's account, not someone's personal one.
Half the team's at home on Thursdays
Hybrid work is normal now. But plenty of firms still run it on an old office server, a VPN that drops out and a desk phone nobody's sitting at.
We move your files to the cloud so they open the same way at home, in the office or at a client's site. Your office number rings on your mobile or laptop through the MintPhone app. Your clients just hear you pick up.
The IT bill that's never the same twice
Pay-as-you-go IT sounds cheap until three things break in one month. Then you're staring at an invoice you didn't plan for, and you still don't know if the problem will come back.
We charge per user, per month. Add a new starter and your bill goes up by one. Someone leaves and it goes down. You'll know what IT costs before the month starts.
Your best senior person is also the "tech person"
Every firm has one. They're great at their real job, and they also reset passwords, order laptops and fight with the printer. Every hour they spend on IT is an hour you can't bill.
Hiring a full-time IT person fixes that, but it's a big salary for one set of skills. They also take leave, get sick and eventually move on. With us, you get a whole team of technicians who know your setup, without the hiring, managing or covering.
Protecting the information clients trust you with
Tax returns. Payroll files. Commercial plans. Professional services firms hold some of the most sensitive information their clients have.
The Privacy Act 2020 sets the rules for how New Zealand businesses collect, store and protect personal information, and it requires you to report serious privacy breaches. Your obligations stay yours. We handle the tech that makes them easier to meet.
- The inbox someone's quietly reading. A scammer gets one staff password and watches your email for weeks. Then a client gets a message from "you" with new bank details. We switch on multi-factor authentication (MFA) for everyone. That's the extra code your phone asks for when you log in, so a stolen password alone won't get anyone in.
- The laptop left in a cafe. It's gone, and so are your client files, unless the device is protected. We encrypt every managed laptop and can lock and wipe it remotely.
- The new grad who can see everything. In many firms, every staff member can open every folder. We set access by role, so people see what they need for their work.
- The ransomware email. One click can lock every file you own. We back up your files and emails, then test that we can actually restore them.
More than half of New Zealand small businesses dealt with a cyber threat in the last six months, according to NCSC research. For businesses with 20 to 49 staff, it's three in four. A few well-run basics stop most of it.
What managed IT replaces inside a growing firm
Managed IT plans start from $79 + GST per user per month for licensing and security, $139 with remote support, and $189 for fully managed IT with onsite support included. Every plan includes 24/7 monitoring of your computers. Got 50 or more staff? Talk to us and we'll price it for you.
A firm that grows past around fifteen people often finds the partner who used to sort out the tech is spending half a day a week on IT instead of client work. A managed plan hands that time back, and gives the team a proper helpdesk.
Curious what your firm would pay? Try our IT cost calculator. It takes a couple of minutes.
A few more things you can count on:
- 98.2% of issues fixed the first time you contact us
- Around 15 minutes average response on critical issues
- No lock-in contracts. One calendar month's notice, whenever you need it
The tools your team works in every day
We support the software professional services firms rely on, including:
- Microsoft 365, including Outlook, Teams, SharePoint and OneDrive
- Google Workspace, including Gmail, Drive and Meet
- Xero and MYOB for accounts, payroll and client work
- Adobe Acrobat and Creative Cloud for documents and design
- AutoCAD and other design software for architects and engineers
Using a practice management tool we haven't listed? Tell us. We'll learn how it works and look after the setup it runs on.
In their words
We were spending $8k/month on an in-house IT person who couldn't keep up. Mint costs less and does more. Wish we'd switched sooner.
Services that fit your firm
Questions professional services firms ask us
Is outsourced IT cheaper than hiring an in-house IT person?
Usually, yes. For most firms with 5 to 100 staff, a per-user plan costs less than one full-time salary. You also get a team that covers leave, sick days and skills one person can't.
Do you support Google Workspace, or only Microsoft 365?
Both. We set up, secure and support either one. If you're weighing up a switch, we'll give you a straight answer on which suits your firm better.
Can you move our files off an old office server?
Yes. We plan the move around your busy periods, like the end of the tax year. Your team keeps working while we shift files to the cloud in the background.
What happens when we hire someone new?
Let us know their start date. We'll have their laptop, email and access ready before day one, so they're working on their first morning instead of waiting for logins.
Can we cancel if it's not working for us?
Yes. There's no fixed term. Give us one calendar month's notice and you're free to go.
Who answers when we call?
A technician in our Birkenhead office who knows your setup. Our helpdesk runs 8am to 5pm, Monday to Friday, and we monitor your systems around the clock.
What will we get from the free IT health check?
A clear picture of your IT in 45 minutes. We review your devices, file sharing, email security and backups, then explain what's working and what needs fixing, in plain English.
Sources and further reading
Spend your hours on clients, not on tech
Your time is what you sell. We'd like to give more of it back. Start with a free 45-minute IT health check and see exactly where your firm stands. Book online or call us on 09 222 0220. We'd love to chat.