IT Support for Construction & Trades in Auckland
Phone's ringing in the ute. You're two metres down a trench with the digger running. By the time you climb out, it's a missed call from a number you don't know. That was a $12,000 bathroom reno, and they've already rung someone else.
For Auckland tradies, Mint is the IT team behind the phone on the side of the van, the WiFi in the site shed and the laptop that doesn't lose everything when it goes missing. We route calls to whoever's on site, get your crew online between the four walls of a temporary office, and make sure your business information stays yours, not whoever breaks a window overnight.
What costs a trades business real money
So leave the tech to us. You run the jobs. We'll make sure customers can reach you, your team can get online and your business information stays yours.
The call nobody answered
Your office number rings on a desk phone in an empty office. Or it rings one mobile, and that person's on a roof. Either way, the customer hears it ring out and moves on.
With MintPhone, your business number rings wherever your team is. Set it to ring the office first, then the site lead, then you. After hours, it can go to whoever's on call or to voicemail that lands in your inbox. You keep one number on the side of the van, and fewer jobs slip away.
The site shed with no signal and no fibre
New builds don't come with internet. Your site manager needs plans, photos and job updates, so they end up hotspotting off their own phone and burning through their data.
We set up 4G/5G internet for site sheds and temporary offices. It's a box, a SIM and power. Your crew gets proper WiFi for laptops, tablets and job apps. When the job wraps up, the gear moves to the next site with you.
The van that got broken into overnight
You come out at 6am to a smashed window. The tools are gone. So is the laptop with every quote, invoice and customer address you've got.
We encrypt every laptop and phone we manage. One call to us and we lock and wipe the device remotely, so the thief gets a brick, not your client list. Your files are safe in the cloud, so we can have you working on a replacement the same day.
Five tradies, one login
The work phone gets passed around. Everyone uses the same password for Tradify or the shared email. Then an apprentice leaves on bad terms, and nobody's sure what they can still get into.
We give each person their own login on their own device. When someone finishes up, we switch off their access that day. You'll always know who did what, and ex-staff can't wander back in.
Keeping customer details and your money safe
Trades businesses hold more personal information than most people think. Home addresses. Gate codes. Phone numbers. Sometimes keys and alarm details. That makes your systems worth protecting.
The Privacy Act 2020 sets the rules for how New Zealand businesses collect, store and protect personal information. It also means you have to report serious privacy breaches. The legal side is yours. We handle the tech that makes it easier to get right.
The fake invoice that looks just like yours. A scammer gets into your email and watches. When a big progress payment's due, your customer gets a message from "you" with new bank details. We switch on multi-factor authentication (MFA) for your whole team. That's the code your phone asks for when you sign in, so a stolen password alone won't get anyone in.
The supplier email with a nasty attachment. One click on a fake "statement" can lock every file you own. We filter dodgy emails before they reach you, back up your files and test that we can actually bring them back.
More than half of New Zealand small businesses dealt with a cyber threat in the last six months, according to NCSC research. For businesses with 20 to 49 staff, it's three in four. A few basics, done properly, stop most of it.
Support that keeps jobs moving
- Around 15 minutes average response when something goes wrong on site
- 98.2% of issues sorted on the first call, no waiting for a callback
- 24/7 monitoring so we know about network or device problems before your crew does
- No lock-in contracts. Month-to-month, with one calendar month's notice
- Managed IT from $79 + GST per user per month
Job apps and software we look after
We support the tools trades businesses run on, including:
- Fergus, Tradify and ServiceM8 for quoting, scheduling and job tracking
- Xero and MYOB for invoicing, payroll and accounts
- Microsoft 365 and Google Workspace for email, files and calendars
- MintPhone for calls on your mobile, laptop or desk phone
We look after the phones, tablets and laptops these apps run on, plus the logins and internet that keep them working on site. Using something else? Tell us. We'll get to know it.
Services that fit
Questions tradies ask us
Are we locked into a contract?
No. Every plan runs month-to-month with one calendar month's notice. Try it for a busy season and see how it works for your crew before you commit to anything longer.
Can my business number ring on my mobile?
Yes. MintPhone puts your business number on your mobile through an app. Customers see your business number when you call them back, not your personal one.
How fast can you get a new site online?
Usually within a few days. Let us know the address and start date, and we'll have the 4G/5G gear ready to plug in when the shed goes up.
What happens if a work phone or laptop gets stolen?
We lock it and wipe it remotely as soon as you call. Your files live in the cloud, so you won't lose quotes, photos or job notes.
Do you support Fergus, Tradify and ServiceM8?
Yes. We look after the devices, logins and internet these apps run on. If a problem sits with the app itself, we'll work with their support team to sort it.
Do you come out to us?
Yes, across Auckland. We fix most things remotely in minutes. When something needs hands, our own team comes to you. Outside Auckland, we send a trusted local contractor.
We're a small crew. Is this worth it for us?
Often, yes. Most of our clients have between 5 and 100 staff, and you only pay for the people you have. Our IT cost calculator shows you a price in a couple of minutes.
What's in the free IT health check?
It's a 45-minute look at your phones, internet, devices and email security. You'll get a plain-English rundown of what's solid and what needs fixing.
Sources and further reading
Keep your phone ringing and your crew connected
Every missed call is a job your competitor gets. Every stolen laptop without remote wipe is a client list walking out the door. Let's close both gaps. Book a free 45-minute IT health check and we'll show you exactly where your setup needs work, in plain English, no jargon. Or just give us a ring on 09 222 0220. We're happy to talk it through.